Airport Workers Fix Payroll Issue with SeaSol’s Help

Workers at a new airport contractor recently found that they were facing a serious issue with their paystubs: employer-paid healthcare was being listed as part of their Gross Income. After raising the issue with management for several months and getting at first flat out rejection and later half-hearted promises, several workers got in touch with SeaSol. After a demand delivery to SeaTac management and the contractor’s on-site office, the issue has been resolved!

In addition to potentially overtaxing them, the paystub error left the workers, most of whom are low-income, at huge risk of losing or being denied housing, childcare, and other services. Including employer-paid benefits as part of gross income made that number appear significantly larger, putting them above the threshold for many such services.

Under which circumstances can the visible and private networks be converged in the Cisco Unified
Contact Center Enterprise system?
A. when QoS is enabled on both networks
B. in cases in which there is gigabit bandwidth between sites
C. under no circumstances
D. when the Cisco Catalyst switch has dual power supplies
Correct Answer: C
Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized
deployment with remote branches) and the remote branch lose the public network connection to both of
the data centers? (Choose three.)
A. The local voice gateway detects the failure of the communications path. The voice gateway goes into
SRST mode to provide local dial-tone functionality.B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call
server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it
to the hunt group.
C. The active call that arrived at the local PSTN connection and was answered by agent at that site
remains active, however, the agent peripheral gateway loses access to the call and creates a TCD
D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs
the agent out of the system.
E. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call
server. The voice gateway then connects to the communication manager cluster to provide local dial-
tone functionality.
Correct Answer: ACD

Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small
agents branch provide? (Choose three.)
A. It requires only a small data switch and router, IP phones, and agent desktops at remote sites for a few
B. It requires only limited system and network management skills at remote sites.
C. Small remote branches require PSTN and SIP trunks, in addition to the ones needed for local POTS
lines for emergency services (911) in the event of a WAN link loss.
D. PSTN trunks for incoming traffic connect to data centers for efficiency.
E. It does not use VoIP WAN bandwidth when an agent is answering the call.
F. Calls extend over the WAN only while calls are in queue.
Correct Answer: ABD
Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering
over the WAN deployment model? (Choose three.)
A. A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.
B. A highly available MPLS WAN shared by the visible and private networks with a 2 second convergence
C. A highly available MPLS WAN shared by the visible and private networks where the private network is
pinned to a single path and the visible network aligned to an alternate path failing to the private network
path as redundant link with QoS and bandwidth provisioning.
D. A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500
ms convergence time.
E. All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to
ensure latency and bandwidth requirements.
F. A highly available DWDM/CWDM network shared by the visible and private networks with 1500 ms
convergence time.
Correct Answer: ACD

When workers initially approached management, they were told nothing could be done and that it was an “IRS requirement.” This could easily be proven false by the fact that the previous contractor, in place just last year, had not had the same practice and there had been no changes in benefits. After continued pressure from workers over several months, management decided to give out a letter admitting that healthcare was not part of gross income. While this recognized the problem, it did nothing to solve it as agencies and service providers only take paystubs as proof of income.

Shortly after workers, some of whom were already in touch with SeaSol from a previous fight, got in touch with us, the company started claiming it would look into fixing the issue, but gave no clear timeline or firm promises. Due to the urgency of the situation, we drafted a demand letter and began preparing for a direct action campaign.

On April 17, about 20 SeaSol members and supporters joined family members of 400-351 the workers in delivering the demand that the contractor cease including employer paid healthcare on paystubs. We delivered the demand first to the management of SeaTac, in order to bring pressure from above, and to the contractor’s local office. Emails were also sent to the company’s executives. We gave them until the next paycheck to comply or we would take direct action.

The action was widely talked about by workers in following days. About a week-and-a-half later, all workers were called into a meeting. They were given the news, backed up in writing, that the May 4 paycheck and all further paychecks would no longer include the false 70-412 gross income.

Direct Action Gets the Goods!