Multi-city campaign forces Greystar to return tenants’ stolen money

Longtime SeaSol member Neftali and his husband Yusdel met with some fellow SeaSol members after moving out of the Corinthian Apartments in Seatac. During their yearlong tenancy (April 2014-May 2015), Neftali and Yusdel suffered horrible living conditions, largely related to the plumbing in their building.

For about two weeks they did not have a functioning bathroom. Greystar’s compensation offer? A pair of free movie tickets. The issues with their plumbing were so extensive that contractors had to tear down an outer wall of their apartment in October. Rather than relocate Neftali and his family, Greystar forced them to live in an apartment with a missing wall for over a week, leaving their unit exposed to the street. Meanwhile water rained down from ceilings and raw sewage bubbled up from drains, damaging rugs & paint before the leaks were finally fixed. When Neftali and Yusdel moved out, Greystar charged them for the damage. When Neftali asked that the bogus charges be removed, the landlord arrogantly told him to go take Greystar to court. Neftali refused, saying, “The judge is your friend. I’m going to talk to my friends.”

Initial research revealed that hazardously neglectful management and wanton theft of tenants’ money is business as usual for Greystar, the largest apartment manager in the U.S.

A few highlights from other Greystar tenants’ online reviews:

  • “A closet door broke right off of a rotting wall and collapsed on me!” (yelp)
  • “I’d rather be shot in the face than to live in that apartment again!” (
  • “All over the apartment is mold and my kids are so sick… The lady who was our neighbor died in her apartment and [Greystar] left her there for a month…” (
  • “We had asked that the second floor balcony be secured better because our toddler could slip through the railings. Greystar’s eviction attorney came to our home and asked me to hold my toddler out through the railings to prove that he could fit” (yelp)

You get the idea. Greystar’s CEO, Bob Faith, explains his business model here:

(“Many times we take over an asset that was managed by a smaller organization that hadn’t been focused on the bottom line, and we can drive dramatic savings out of the expense side of the equation”)
In other words, they boost profits by dramatically cutting back on maintenance and allowing thousands of peoples’ homes to decay and fall apart.

Usually they get away with it all, but when they ripped off Neftali, they messed with the wrong guy. Neftali and Seasol formed a nine-person fight committee and voted to take on Greystar. On July 21, Neftali, Yusdel, and 22 others marched into the Seattle office of Greystar to deliver our demand of $575.01. We gave this large company a week to meet our demands, vowing to take further action after the 28th of July.

After a week had passed, SeaSol utilized connections with solidarity networks in other cities to launch a multi-city postering campaign against Greystar buildings. This coordinated effort got Greystar’s attention, and regional manager Garett Randall met with Neftali and SeaSolers, offering to pay approximately half of the demand. During the meeting, as he heard about Neftali and Yusdel’s experience, Randall laughed uncomfortably and said “I wouldn’t have lived there” multiple times. This manager also mentioned that Greystar would not pay back any money unless Neftali signed a confidentiality agreement restricting his legal rights. Neftali and Yusdel refused to accept, and fought on to win their entire demand.

Neftali, Yusdel, and SeaSol worked tirelessly to put up posters at Greystar buildings around Seattle. We held a poster-wearing action in front of a large downtown building that attracted a lot of negative attention for an incensed property manager there who followed Neftali around, tearing down posters as he put them up. We set up a website highlighting the shameful business practices of Greystar and encouraging prospective tenants not to rent from them. Meanwhile, postering continued across the country.

At a second meeting with Garett Randall on August 19, Neftali refused again to sign the ridiculous legal document and was walking away from the table when Randall ran up to him and shoved a check for $575.01 into his hands, preferring to give in to Neftali, Yusdel and SeaSol’s demands rather than face continued widespread direct action against Greystar.

A victory party was held in Seattle on August 22. We are very pleased with this victory after a well-organized collaboration with other solidarity networks. Thanks to comrades in Seattle, Oakland, Santa Rosa, Boston, Philadelphia, and many other cities, for acting in solidarity with Neftali and Yusdel.